A Returned Goods Authorization (RGA) number must be issued by Hagar for all returns. All parts must be returned prepaid. Restocking charges will be applied to Special Order, Non-Stock Parts. If an order is refused, the part(s) will be credited less any freight charges. Please remember that all returns will be thoroughly inspected. In order to receive credit, the returned item(s) must be in new, resalable condition unless the product is determined to be defective.