Frequently Asked Questions

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  1. What is your warranty policy? Hagar Restaurant Service honors each manufacturer’s warranty for parts or service in accordance with their warranty policy.
  2. How do I place an order? Orders may be placed by phone at any of our toll-free or local numbers. Please check our Locations page for the location nearest you. Or you may choose to fax your order to one of our 3 locations 24-hours a day, seven days a week. Or customers who have an account with us may take advantage ...
  3. How fast will my order be processed and shipped? All stock orders placed by 4:00 p.m. Central Time will be shipped the same day (within the continental United States). Orders are shipped by UPS or FedEx which allows customers to track their orders online. Other shipping alternatives are available, when necessary, although some orders must be ...
  4. What are the shipping costs? Freight costs are the customer’s responsibility. Hagar will add the applicable shipping costs to your invoice.
  5. What about damages or missing items? All orders are packaged with extreme care; unfortunately, accidents do happen. If you find your order has been damaged when you receive it, call us immediately so that we can assist you with a claim and ship your reorder. It is very important to save the damaged carton exactly as it was received ...
  6. How do I return an item? A Returned Goods Authorization (RGA) number must be issued by Hagar for all returns. All parts must be returned prepaid. Restocking charges will be applied to Special Order, Non-Stock Parts. If an order is refused, the part(s) will be credited less any freight charges. Please remember that all ...
  7. What type of payments do you take? Can I charge to a credit account? Open accounts may be set up for customers who submit a credit application. Please contact us during normal business hours for more information. Open accounts are due 20 days from date of invoice. A monthly service charge of one and one-half percent will be charged to all past due accounts. ...
  8. What are your prices? An estimated cost for goods will be provided upon order, minus the final shipping/packing charges which are added to your invoice once shipped. All prices are subject to change without notice.

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