Returns Policy

All parts must be in new condition. A Return Goods Authorization # must be issued by Hagar for all returns. All parts must be returned prepaid. Restocking charges will be applied to Special Order Non-Stock Parts. If an order is refused, the part(s) will be credited less any freight charges. Please remember: all returns are subject to our thorough inspection. In order to receive credit, the returned item must be complete, new, and resalable condition unless the product is determined to be defective.

We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with their warranty policy. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.


Manufacturer's Warranty – Parts Only

Units that are under the Manufacturer's Warranty will require Model Number, Serial Number, Date of Installation, And Date of Invoice. Units under Labor Warranty must be referred to the service agent in their area. If the Serial Number indicates that the unit is out of warranty a copy of the Invoice will be required. Return Goods Authorization must be issued for the return of defective parts. Freight charges must be prepaid. Upon receipt of part, a credit will be issued, then submitted to the factory for warranty consideration. Warranty rejections will be billed back with an explanation of rejections.


90-Day Parts Warranty

Proof of purchase will be provided by Hagar. Return Goods Authorization must be issued for the return of defective parts. Freight charges must be prepaid. Upon receipt of part, a credit will be issued, then submitted to the factory for warranty consideration. Warranty rejections will be billed back with an explanation of rejections.


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